Shipping and returns
DELIVERY IN ITALY
For orders placed in Italy, Crono Express delivers within 2 or 3 working days of the order being placed. Deliveries are carried out by SDA courier, (Monday to Friday, excluding Saturdays and Public Holidays), in accordance with the Postal Service charter, which can be found on the website www.poste.it.
Two delivery attempts will be made at the indicated address. The second delivery attempt will be made on the following working day.
The parcel will be delivered
- to the recipient or to the person authorised to collect it (same household, housekeeper, janitor, as well as a person in charge of the mail in the building), and a signature is required on receipt.
- In case no one is available to sign for the parcel, the courier will leave a calling card informing the recipient that a second delivery attempt will be made the next working day. If the second delivery attempt fails, the parcel will be held in storage, to be collected within the following 10 working days, including Saturdays.
- In case of failed delivery (due to untraceable recipient, incomplete or incorrect address, non-existent address, unknown recipient, death or relocation, parcel refused by the recipient), a notification of the reasons thereof will follow (Storage Dossier).
The parcel leaves our workshop only after the notification of payment.
Delivery times will vary according to the delivery method selected.
Free shipping is not available for international shipping.
All our products are delivered in a gift box, containing the story and warranty certificate of the jewel.
For more information about the delivery, please get in touch on +39 3394612564 or using the Livechat Messenger and we will be happy to help you further.
INTERNATIONAL SHIPPING INFORMATION
Delivery methods with Crono Internationale.
Crono Internationale makes one or two delivery attempts, depending on the country of destination; delivery is always carried out according to the country postal operator. The number of delivery attempts can be found on the website www.poste.it under the section “Schede Paese”. In case the recipient is not available, a calling card will be left with the date and time of the delivery attempt, the place where the parcel will be held and the term of storage. The storage service is free of charge. If all delivery attempts fail, the parcel will be held at the Post Office for 15 days, including Saturdays and Public Holidays. After this period, the parcel will be returned to the sender.
Delivery times
Crono International aims to deliver in accordance with the postal services of the country of destination; the delivery times can be found on www.poste.it and are as follows:
- 5 working days (for zones 1 to 4 as it appears in the payment form), including the day of collection (except for customs formalities for EU countries).
- 7/8 working days (for zones 5 to 8 as it appears in the payment form), including the day of collection (except for customs formalities for non-EU countries).
The delivery times refer exclusively to orders that comply with the payment methods defined by Oreficeria Di Rienzo.
INFORMATION ON EXCHANGES AND RETURNS
In case there are any issues with the item you received, please contact us and we will be happy to help you. Please note that if an item is damaged or defective, it will only be possible to modify or exchange it for one of equal or greater value.
